Definitely, PTTC will go into any lengths to keep thinking of ideas and even applying and developing some of them as new strategies, if necessary, periodically to its existing list of strategies in customer satisfaction, purely aiming to effectively interact with any customers in business settings, deeming the customer satisfaction as one of the most essential parts or attributes in driving sales, for it does ensure that PTTC can deliver high-quality services and foster long-lasting relationships to its clients. PTTC currently, firmly adheres to and implements the following strategies to significantly enhance the customer satisfaction:
- Exceptional customer service (quick e-mail response, phone pick up in just 02 rings, etc.)
- All clients are equally treated and given personal and professional services they expect and deserve.
- All customers all over the world are served.
- Any translation in any language by PTTC is quite accredited.
- The best possible quality is PTTC’s principal concern with the usage of a quality assurance check at every point in the translation process.
- 100% satisfaction is guaranteed.
- The most cost-effective price is offered.
- Quick turn-around time is promptly satisfied upon request.
- Various fields of specialization are offered to ensure that customers are not left frustrated with PTTC’s language services.
- Confidential information is safeguarded.
- Multilingual Customer Support: PTTC offers support in multiple languages. Customers feel more comfortable and well understood when they can communicate in their native language.
- Positive Client Relationships: PTTC builds strong, positive relationships with its clients by being approachable, responsive, and attentive to their needs.
- Quality Control: Throughout PTTC’s history, it has shown an unmatched commitment to quality. It utilizes a rigorously tested network of industry-expert linguists and quality managers to ensure that the work it delivers is second to none. PTTC offers multiple levels of services based on clients’ needs, ranging from draft /summary translation up to certified translation, featuring our 3-step process with a translator, editor and proofreader all designed to meet the evolving needs of its clients.
- Transparent Process: PTTC clearly outlines project timelines, deliverables and pricing to set accurate expectations.
- Timely Delivery: PTTC always meets deadlines and, if possible, exceeds expectations by delivering ahead of schedule, for it is well aware that punctuality builds trust and reliability, which must be firmly ensured at any cost and at all of the time.
- Cultural Sensitivity: PTTC ensures that translations are not only linguistically accurate but also culturally appropriate. This includes being mindful of idioms, expressions, and cultural nuances.
- Customized Solutions: PTTC offers tailored translation services to meet the specific needs of different clients, whether it’s for legal, medical, technical or marketing content.
- Consistency Across Projects: PTTC always keeps in mind and ensures consistency in translation quality across different projects.
- Training and Development: PTTC Invests in ongoing training for its staff to keep them undated with the last industry trends and best practices.
- Linguistic Expertise: PTTC keeps hiring and retaining highly skilled translators and linguists. Its expertise and professionalism will reflect in the quality of its translations.
- Regular Follow-Ups: PTTC follows up with clients to gather feedback and ensure that they are satisfied with the work. This shows that PTTC values their opinions and is strongly committed to continuous development.
- 100% Satisfaction Guarantee: Every translation by PTTC comes with a promise to work with clients until they are satisfied.