- PTTC Privacy Policy
- Effective date: 30 October 2026
- Last updated: 30 October 2026
PTTC respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.perfecttranslatonservices.com, contact us, request a quotation, use our translation and language services, or work with us as a translator, interpreter, supplier, or business partner.
1. Who we are
PTTC provides translation, interpretation, proofreading, certified translation, and other applicable services.
The company responsible for personal information covered by this policy is:
Legal company name: Perfect Translation Team (Cambodia) Co.,Ltd.
- Trading name: PTTC
Registered address: #40B, Street 662, Sangkat Boeng Salang, Khan Tuol Kork, Phnom Penh, Cambodia
- Privacy contact email: pttcmeng8888@gmail.com
- Telephone: 076 8888 123
- Website: www.perfecttranslatonservices.com
2. Scope of this policy
This policy applies to personal information relating to:
Visitors to our website.
Prospective and existing customers and their representatives.
Individuals whose information appears in documents, recordings, or other materials submitted to us.
Translators, interpreters, freelancers, suppliers, and business partners.
Individuals who contact us or subscribe to our communications.
Separate privacy notices may apply to employees, recruitment activities, or particular services. Where a separate notice applies, we will make it available at the relevant time.
3. Personal information we collect
The information we collect depends on your relationship with PTTC and the services you request.
3.1 Contact and identification information
We may collect your:
Name, job title, company, or organization.
Email address, telephone number, and postal address.
Billing details and customer reference information.
Signature or identity verification information where necessary for a particular service.
3.2 Project and service information
We may collect:
Source documents and translated documents.
Audio recordings, video recordings, transcripts, and interpretation materials.
Language preferences, project instructions, terminology, and formatting requirements.
Correspondence, feedback, revisions, and quality assessment records.
Information needed for certification, notarization, legalization, or delivery, where requested.
Materials submitted for translation may contain personal information about you or other individuals.
3.3 Sensitive information contained in client materials
Depending on the documents provided, we may receive information concerning health, ethnicity, religious beliefs, trade union membership, sexual life or orientation, criminal records, or other information given special protection under applicable law.
For example, medical reports, legal documents, immigration records, and civil status documents may contain sensitive information.
Please provide only the information reasonably necessary for the requested service. Where practical, redact information that does not need to be translated.
3.4 Transaction and payment information
We may collect quotation details, purchase orders, invoices, payment status, transaction references, and related accounting records.
3.5 Website and device information
When you use our website, we may collect:
Internet Protocol (IP) address.
Browser type, device information, and operating system.
Pages visited, referring pages, and access times.
Cookie identifiers and preferences.
Security logs and information about errors or suspected misuse.
3.6 Translator and supplier information
If you work with PTTC, we may collect your professional experience, qualifications, language skills, references, availability, contractual information, tax information, and bank details necessary for payment.
4. How we collect information
We may collect personal information:
Directly from you through forms, email, telephone, meetings, or project communications.
Through documents and materials uploaded or otherwise submitted to us.
From a customer, employer, representative, or organisation requesting services.
From translators, interpreters, and service providers involved in a project.
Automatically through our website and its supporting systems.
From public professional sources or referrals, where relevant and permitted.
Where another person provides your information, we process it for the relevant service or business purpose and provide additional privacy information where required.
5. How we use personal information
We use personal information to:
Respond to inquiries and prepare quotations.
Assess project requirements and assign appropriate language professionals.
Provide translation, interpretation, localisation, proofreading, and related services.
Communicate about instructions, deadlines, revisions, and delivery.
Check quality, resolve queries, and manage complaints.
Manage customer accounts, contracts, billing, and payments.
Evaluate and manage translators, interpreters, and suppliers.
Operate, maintain, and secure our website and business systems.
Detect fraud, unauthorised access, and misuse.
Meet applicable legal, tax, accounting, and regulatory obligations.
Establish, exercise, or defend legal claims.
Send marketing communications where permitted by law.
Improve our services.
If we intend to use personal information for a materially different purpose, we will provide further information and obtain consent where required.
6. Our role in handling client documents
PTTC’s role depends on the circumstances.
For website inquiries, customer relationship management, billing, and our own business administration, PTTC generally determines why and how personal information is processed.
When a business customer submits documents containing personal information for translation under its instructions, PTTC may act as a service provider or data processor on that customer’s behalf. The applicable service agreement or data processing agreement governs that processing.
If your information appears in materials submitted by one of our customers, you may need to contact that customer to exercise your rights. We will assist the customer with such requests as required by our agreement and applicable law.
7. Legal grounds for processing
Where applicable law requires a legal basis, we rely on the basis appropriate to the activity, including:
Contract: Processing necessary to enter into or perform a contract with you.
Legitimate interests: Processing necessary for reasonable business interests, such as responding to business inquiries, administering customer relationships, maintaining security, and improving services, subject to applicable balancing requirements.
Legal obligations: Processing required by applicable law.
Consent: Processing for activities requiring your permission, such as certain marketing communications or cookies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Where sensitive personal information or criminal record information is involved, an additional legal condition or authorisation may be required. We assess the applicable requirements and, where acting on a customer’s instructions, address responsibilities in the relevant agreement.
8. Confidentiality of translation materials
We recognise that documents submitted for translation may contain confidential business information and personal information.
- Our arrangements for protecting project materials include:
Limiting access to individuals who need the materials for the project.
Requiring appropriate confidentiality commitments from staff and external language professionals.
Providing instructions on permitted use and handling.
Using approved systems for storage and transfer.
Applying agreed retention and deletion arrangements.
We use client materials for providing and administering the requested services and for other purposes expressly agreed with the customer or required by law.
9. When we share personal information
We may share personal information with the following recipients where necessary for the purposes described in this policy:
9.1 Language professionals
Employees, translators, interpreters, proofreaders, subject specialists, and other approved professionals involved in delivering or reviewing your project.
9.2 Technology and business service providers
Providers supporting hosting, document storage, file transfer, email, customer management, translation software, payment processing, accounting, security, and technical support.
9.3 Professional advisers
Lawyers, accountants, auditors, insurers, and other advisers where reasonably necessary.
9.4 Authorities and other legally entitled recipients
Courts, regulators, law enforcement agencies, or other parties where disclosure is required by law or otherwise lawfully necessary.
9.5 Certification and delivery partners
Notaries, certification bodies, legalisation services, couriers, or other recipients needed to provide a service you have requested.
9.6 Business transactions
Potential buyers, advisers, or successors in connection with a proposed merger, acquisition, restructuring, or sale, subject to appropriate confidentiality and legal requirements.
We apply contractual and other safeguards appropriate to the recipient’s role and the information involved.
10. International processing and transfers
Our staff, translators, hosting providers, and other suppliers may process personal information in list relevant countries or regions.
Where information is transferred internationally, privacy laws may differ from those in your country. Where required, we use an appropriate transfer mechanism and supporting safeguards, such as recognised adequacy arrangements or approved contractual terms.
For transfers subject to EU or UK requirements, the applicable mechanism may include EU Standard Contractual Clauses or the relevant UK transfer instrument, together with additional measures where necessary.
You may contact us at pttcmeng8888@gmail.com for information about applicable safeguards and how to obtain a copy, subject to lawful redactions.
11. Cookies and similar technologies
- Our website uses cookies and other technologies actually used to support functions such as:
Website operation and security.
Remembering preferences.
Measuring website performance and usage.
Advertising or campaign measurement, if applicable.
Where applicable law requires consent, we request it before placing or accessing non-essential cookies or similar technologies.
You can manage your choices through cookie settings link. You may also use your browser settings to restrict cookies, although some website features may be affected.
12. Marketing communications
We may send service updates, newsletters, or promotional communications where permitted by applicable law and consistent with your choices.
You may opt out by:
Using the unsubscribe link in a marketing email.
Contacting privacy or marketing email.
Opting out of marketing does not prevent us from sending necessary project, payment, account, or legal communications.
13. How long we retain information
We retain personal information for the periods necessary for the relevant purposes, taking into account service requirements, customer instructions, legal obligations, disputes, and security needs.
14. How we protect information
We apply technical and organisational measures appropriate to the nature of the information and the risks involved.
These measures include [select only measures actually in place]:
Access controls and user authentication.
Confidentiality obligations and staff training.
Encryption during transfer and/or storage.
Controlled document-sharing permissions.
Software updates and security monitoring.
Backup and recovery arrangements.
Supplier assessments and contractual controls.
Procedures for managing security incidents.
No method of internet transmission or electronic storage is completely secure.
Where a personal information breach occurs, we assess it and notify affected individuals, customers, or authorities when required by applicable law or contract.
15. Your privacy rights
Depending on your location, the applicable law, and our role in processing your information, you may have the right to:
Obtain information about how your personal information is used.
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion.
Request restrictions on processing.
Object to certain processing, including direct marketing.
Receive or transfer certain information in a portable format.
Withdraw consent where processing relies on consent.
Complain to a competent privacy authority.
Exercise additional rights provided by applicable local law.
These rights are subject to applicable conditions and exceptions.
To make a request, contact pttcmeng8888@gmail.com. We may ask for information reasonably necessary to verify your identity or authority to act for another person.
We respond within the time required by applicable law and explain any applicable limitation, extension, or permitted fee.
Where PTTC processes information on a customer’s behalf, we may refer your request to that customer and assist as required.
16. Automated decisions
PTTC does not make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.
If that practice changes, we will provide the information and safeguards required by applicable law.
17. Children’s information
Documents submitted for translation may contain children’s information, such as birth certificates, educational records, or immigration documents. We handle this information for the requested service and subject to applicable safeguards.
If you believe a child has provided personal information through our website in circumstances requiring parental authorisation, contact pttcmeng8888@gmail.com.
18. Information you provide about others
If you submit documents or personal information relating to another person, you should have the authority or other lawful basis needed to provide it for the requested service.
Where required, you should inform the relevant individuals about the disclosure and provide appropriate privacy information.
This does not remove PTTC’s own responsibilities under applicable law.
19. Required information
Certain information is necessary to prepare a quotation, deliver a service, verify certification requirements, process payment, or comply with law.
Where information is required, we will identify it where practical. If it is not provided, we may be unable to provide all or part of the requested service.
20. Third-party websites and services
Our website may link to third-party websites or services. Their handling of personal information is governed by their own privacy notices.
Where you choose to use an external platform to communicate with us or send files, that platform may also process your information under its own terms.
21. Complaints
If you have concerns about our handling of personal information, contact:
- Privacy contact: UY MENG, Managing Director
- Email: pttcmeng8888@gmail.com
- Postal address: N/A
You may also complain to the privacy or data protection authority responsible for your jurisdiction.
22. Changes to this policy
We may update this policy to reflect changes in our services, practices, or legal obligations.
The current version will be published on our website with an updated revision date. Where required, we will provide additional notice of material changes or obtain consent.
23. Contact PTTC
For privacy questions or requests, contact:
Legal company name: Perfect Translation Team (Cambodia) Co.,Ltd.
- Trading name: PTTC
Registered address: #40B, Street 662, Sangkat Boeng Salang, Khan Tuol Kork, Phnom Penh, Cambodia
- Privacy contact email: pttcmeng8888@gmail.com
- Telephone: 076 8888 123
- Website: www.perfecttranslatonservices.com